Posts Tagged ‘customer service’

What delights your customers?

Tuesday, March 1st, 2011

Ask any kid where he or she wants to go on vacation. Most, without hesitation, would say Disney World. (The same goes for a number of adults, too.) Disney World isn’t just an amusement park – it’s a place to escape and enter into a different world. A magical world full of fun and experiences you’ll remember for a lifetime.  (more…)

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Are you serving brown lettuce?

Wednesday, April 28th, 2010

I was just eating a grilled chicken salad and it made me think of how each of our organizations strives to provide superior customer service. It made me wonder how many of us do, in fact, meet those expectations.

Here’s the story.  We order a lot of lunches from this particular business and usually everything is fine. Today, the salad left a lot to be desired. The lettuce for the most part was almost all a day or two past its prime. The tips were all brown and some if it was slightly slimy (sound appetizing?).

I wonder how many times you inadvertently serve up brown lettuce to your customers?  You don’t do it intentionally, but you probably do it. Do you sometimes give advice that’s past its prime? Are you truly on the fresh side of providing new ideas? (more…)

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